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Register to Attend
Location:  San Francisco, CA
Event Venue:  Marines' Memorial Club & Hotel
Dates:  June 14   -  June 16  (2016)
General questions about registration or interested in bringing a group?
Contact us by email: or phone 619-810-1932.
General Conference Pass: June 15th - 16th
Your general conference pass includes access to all sessions on Wednesday, June 15th and Thursday, June 16th, as well as breakfast, lunch, snacks, and our networking reception on June 15th. You do not need to sign up in advance for individual sessions. The general pass does NOT include access to Pre-Conference workshops on Tuesday, June 14th.
          $1495.00       General Conference Rate Only
          $1295.00       Non-profit pricing
Pre-Conference Workshops: June 14th
Workshops are 3 hour hands-on, interactive sessions planned with activities and tangible takeaways for you and your team. Select your workshop(s) below. Early bird pricing does not apply to workshops.  
Morning Workshops (9am-12pm)
Workshop A: Not your everyday Journey Mapping workshop
Workshop B: Using service blueprints to create holistic multi-channel experiences
Afternoon Workshops (1pm-4pm)
Workshop A: Managing the design portfolio: Planning for Internal learning, adaptation and adoption of new products, services, and systems
Workshop B: Rethinking service experience interactions for disruption

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Cancellation and Quality Assurance

The Global Strategic Management Institute strives to provide you with the most productive and effective educational experience possible.If after completing the course you feel there is some way we can improve, please provide us in writing with your comments on the evaluation for provided up on arrival. Should you feel dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to: VP of Educational Services, 1501 India St. Suite 103-60, San Diego , CA 92101 . We will evaluate individual complaints in a context of collective comments from the event.  As speakers are confirmed months before the event, some speaker changes or topic changes may occur in the program. Global Strategic Management Institute is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program.

Cancellations received up to 4 weeks (28 days) before the conference are refundable in full.  After that, cancellations are subject to the entire conference fee, minus a $300 service fee.  The remainder of your credit may apply toward a future conference.  Please note that if you do not cancel and do not attend, you are still responsible for payment.  Substitutions may be made at any time.

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